Q:
Do you guys offer custom work?
Nope, I'm sorry but custom work just isn't our gig. We offered it for a brief
period many years ago. Since then we have completely discontinued anything custom so that we can give complete focus to expanding our product line
one sheath at a time. We do not offer modifications either, no matter how small they may seem.
Q:
How much does shipping cost?
If you are in the United States, shipping costs $9.85 regardless of how much you buy. If you live outside the United States, the shipping cost will vary depending on your location and the weight of the package. To calculate the exact shipping rate for an international order, add the items you would like to the shopping cart. Once you have done that, you will notice a "calculate shipping" area. Simply enter your country and postal code to preview the shipping cost.
Q:
What is your return policy?
You may return your purchase for a full refund on any product for a period of 30 days after the package shows up at your door. The only requirement is that the items must be unused and in original condition.
Q:
What is your warranty?
All Hedgehog Leatherworks sheaths have a 25 year warranty for the original owner. For complete details, please visit the
Why Buy Hedgehog page. For all other products (such as knives) the warranty will depend on the specific manufacturer of that product.
Q:
Are these sheaths compatible with other knives?
It is HIGHLY UNLIKELY that our sheaths will properly fit knives other than their intended counterparts. All of our sheaths are designed very specifically to the dimensions of the intended knife and 99% of the time a mismatch will result in spots that are too loose, too tight, or in having retention straps that do not shut.
We do not provide information about the exact dimensions of our sheaths because it isn't as simple as matching the length, thickness, and width.
Q:
Can I upgrade my basic version of a sheath an advanced version?
Sorry, no can do. When the Hedgehog crew and I build these sheaths, there are subtle details from the handcrafting process that make all the parts permanently married to each other. Therefore a basic sheath cannot be converted to an advanced version or visa versa.
Q:
Can I buy the Hedgehog Fire Starter by itself?
At this time, the Hedgehog Fire Starters are only available for individual purchase as replacement units to existing sheath owners. If you are a Hedgehog sheath owner, please send us a message through the contact us page for information about how to buy a replacement. Be sure to include your full name so that we can verify it in our records.
Q:
I’m ordering from outside the USA. Can you declare the package as a gift so I can avoid customs fees?
As much as I would love to help with this one, breaking the law can spell big trouble for a business. Our policy is to truthfully declare the value of the package contents on all international shipments. Sometimes this means that an international order recipient will have to pay a customs import tax to receive the package, but not always. Please check with your local federal government if you need to determine exact customs charges for your country.
Q:
How should I maintain and care for my sheath?
If properly cared for, your Hedgehog product will last for many decades to come. The main things to avoid are excessive moisture and excessive dryness.
Repeatedly getting the sheath soaking wet will
wash the natural oils out of the sheath and make the leather prone to cracking and dry rot. Prolonged exposure to heat will also deplete the oils and greatly enhance the wear and tear on your product.
In both cases,
the simple application of a leather conditioner will protect against water and simultaneously keep the leather properly oiled. We recommend our own
Hedgehog Sheath Conditioner
as it contains the perfect blend of ingredients that will prolong the life of your leather without over darkening. If you are using a different oil or conditioner that is not from Hedgehog, be careful not to apply too much of it to your sheath as over-oiling can cause the sheath to lose form and become incredibly dark compared to its original color.